Frequently Asked Questions
What payment methods can I use to donate?
Donations can be made with all major debit/credit cards currently accepted by your church. You can also give or pay using your checking or savings account.
Can I add to my donation to help offset processing fees?
Yes. You can check a box that adds an additional amount to your donation to help offset processing fees.
Will I receive a receipt?
Yes. You will receive a receipt via email if an email address is entered when submitting your donation.
When I donate, is my debit/credit card or bank account information secure?
Yes. Vanco Payment Solutions meets or exceeds all industry standards to safeguard your data. To help ensure your data stays safe, we leverage technology such as tokenizing card data and encrypting sensitive information for transmission and storage.
I made a mistake and donated the wrong amount. How can I get a refund?
Contact the church and they will be able to credit the amount donated in error back to your account — just like when you return an item you bought at a store or online.
Can I set up recurring donations?
Yes. You can select the frequency of the transaction during the donation process. If you are giving to multiple funds, you can even set up different frequencies of recurring donations for each fund to which you are donating.
Can I delete or change a recurring donation?
Yes – if you are logged into your account. To make any changes to a recurring donation, simply click Edit next to the current donation and make the desired changes.
Can I select the start date for my recurring or one-time donations?